Terms and conditions

If you have any questions, please e-mail to info@litena.lt or call the phone numbers of your physical stores.

General provisions

These purchase and sale rules (from now on – the Rules) determine the mutual rights, obligations, and responsibilities of the person who purchases goods in the www.litena.com online store (from now on – the Buyer) and UAB “Litena” (from now on – the Seller) when the Buyer buys goods in the online store.

By purchasing goods in the online store, the Buyer agrees to apply these Rules.

1. The moment of conclusion of the purchase and sale contract

1.1. The purchase and sale agreement between the Buyer and the Seller is considered to be concluded from the moment the Buyer, having created a basket of goods in the online store, specified the delivery address, selected the payment method, and familiarized himself with these Rules, clicks the “Pay” button and is valid until the complete fulfillment of the obligations under this agreement. In cases where the Buyer disagrees with all or a particular part of the Rules, he must not place the order.

1.2. Each contract concluded between the Buyer and the Seller is stored in the www.litena.com database.

2. Buyer’s rights

2.1. The Buyer has the right to buy goods in the electronic store following these Rules and the legal acts of the Republic of Lithuania.

2.2. The Buyer has the right, without giving a reason, to cancel the purchase and sale agreement concluded in the online store with the Seller if the volume of the order exceeds ten linear meters after notifying the Seller about this within 14 days from the day of delivery of the goods.

2.3. The Buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

3. Responsibilities of the Buyer

3.1. The Buyer must pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract), and accept the ordered goods. The Buyer pays for the goods using his online bank, to which a link is provided in the online store (if the Seller has concluded a relevant agreement with the Buyer’s bank), or by making a payment from any other bank to the Seller’s account specified in “Our details.”

3.2. If the data provided in the Buyer’s registration form changes, the Buyer must update it immediately.

3.3. The Buyer must confirm the payment order in the Buyer’s bank online, to which a link is provided in the online store (if the Seller has entered into a corresponding agreement with the Buyer’s bank), or make a payment from any other bank and send a separate e-mail to the Seller with a notification about the completion of the payment no later than like within 24 hours of clicking the “Pay” button. If the payment order is not confirmed within this term or the Seller is not notified by a separate e-mail, the Seller has the right to consider that the Buyer has renounced the purchase and sale agreement. The goods selected by the Buyer are reserved. The Seller executes the purchase and sale agreement only when the Seller receives a notification from the Buyer’s bank or the Buyer about the completed payment for the selected goods.

3.4. The Buyer must comply with other requirements established in the Rules and Legal Acts of the Republic of Lithuania.

4. Seller’s rights

4.1. If the Buyer tries to harm the operation or stable operation of the online store, the Seller may limit, suspend, or terminate his access to the electronic store without prior warning and is not responsible for any related losses of the Buyer.

4.2. The Seller has the right to unilaterally change these Rules by publishing them on the website of the online store. Changes take effect from the moment of publication for all transactions concluded after publication.

4.3. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

5. Responsibilities and guarantees of the Seller

5.1. The Seller undertakes to enable the Buyer to use the services provided by the online store correctly.

5.2. The Seller complies with other requirements outlined in these Rules.

5.3. The Seller guarantees the quality of the goods.

6. Delivery of goods

6.1. The goods and the invoice are delivered to the Buyer by a transport (courier) company. The goods are provided at the Seller’s expense when the order volume exceeds 89 euros.

6.2. The delivery price depends on the quantity of ordered goods (linear meters).

6.3. The Seller pays for the delivery service. In some cases, the delivery service is paid for by the Buyer.

6.4. Usually, the goods are delivered to the address specified by the Buyer within five working days of receiving payment for the goods and transportation if the goods are in the Seller’s warehouses. The Seller does not guarantee that the goods will be delivered within the period specified in the previous sentence in all cases, especially if the ordered goods are not in the Seller’s warehouses. The goods are delivered throughout the territory of the Republic of Lithuania, including the Curonian Spit (additional charge applies).

6.5. The exact date and time of delivery of the goods are indicated in the e-mail notification provided by the Seller to the Buyer. To the postal address specified by the Buyer in the registration form. Accordingly, the Buyer, having entered into a purchase and sale agreement, must check the e-mail daily until the delivery notification is received.

6.6. During the delivery of the shipment, the Buyer or, depending on the case, the Buyer’s representative must check the condition of the package, the quantity, quality, and assortment of the goods together with the representative of the transport company.

If a package violation of the shipment, a discrepancy (s) in the quantity, quality, or assortment of the goods is detected, the Buyer or, depending on the case, the Buyer’s representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or, depending on the case, the Buyer’s representative, fills out a special shipment inspection report, which indicates the violations found.

After the Buyer or, depending on the case, the Buyer’s representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation without comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, assortment of the goods comply with the terms of the purchase and sale agreement, additional services, specified in the data logger or on the paper delivery confirmation, have been properly carried out unless proven otherwise.

6.7. Upon delivery and delivery of the goods to the address specified by the Buyer, the goods are considered to have been delivered to the Buyer, regardless of whether the goods are accepted by the Buyer or any other person who received the goods at the specified address. Suppose the goods are not delivered on the scheduled day of delivery. In that case, the Buyer shall inform the Seller immediately but no later than the next day after the expected day of delivery of the goods.

6.8. If the Buyer does not accept the goods, the Buyer must specify the data of the person who will take the goods by e-mail info@litena.lt.

6.9. If the Buyer indicates that he will pick up the product, he can pick it up in our branded stores.

7. Liability

7.1. The Buyer is responsible for the correctness of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.

7.2. The parties are responsible for violating the purchase and sale contract concluded using the online store by the procedure established by the legal acts of the Republic of Lithuania.

7.3. Taking into account Article 8 of the Electronic Signature Law of the Republic of Lithuania on the 3rd provisions, the Buyer and the Seller agree that the confirmation of the Buyer’s actions in the electronic store with the login data (identification code) of the online store shall have Article 8 of the Electronic Signature Law. 1 d. established legal power of an electronic signature (i.e., has the same legal power as a signature in written documents and is permissible as a means of evidence in court). The Buyer must keep his login data to the online store and not disclose them, ensure that the data is known only to him and only he uses the data, not to transfer or otherwise enable other persons to get acquainted with or use the data. If there is a suspicion that another person could have obtained the login data, immediately notify the Seller about it, as well as immediately inform the Seller about the violation or disclosure of the login data to the electronic store. All actions performed using the Buyer’s identification code are considered to be completed by the Buyer, who assumes full responsibility for the consequences of such actions.

7.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller’s online store.

7.5. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods presented in the online store do not correspond to the actual size, shape, and color of the goods due to the peculiarities of the display used by the Buyer.

8. Processing of personal data

8.1. By clicking the “Pay” button, the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree to provide the Seller with his personal data specified in these Rules and the registration form and does not object to the personal data provided by the Buyer and/or his representatives being processed by the Seller online for trading purposes.

8.2. By clicking the “Pay” button, the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree that the personal data of the Buyer and/or his representatives provided by the Buyer and/or his representatives will be provided to third parties selected by the Seller, so that these they would be processed for online shopping, as discussed in the next point.

8.3. By pressing the “Pay” button, the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree to present one of the personal identification documents to the Seller and to the third person who delivered the goods on the Seller’s instructions at the place of collection of the goods: passport, personal identity card, new model driver’s license, to correctly identify the Buyer and his representatives for online shopping. The Buyer also confirms that he and his representatives (the Buyer has the consent of his representatives) agree that during the collection of the goods, at the place of collection of the goods, the Seller and/or the third person who delivered the goods on the Seller’s instructions, will sign the personal identification provided by the Buyer and/or his representative document data and would process this data (including but not limited to the transfer of data to the Seller) for online trading.

8.4. By ticking the item “News subscription,” the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree that the personal data of the Buyer and/or his representatives provided to the Seller will be processed by the Seller for direct marketing. The Seller indicates that the Seller will not process the personal codes of the Buyer (if he is a natural person) and his representatives for direct marketing.

8.5. By ticking the item “News subscription,” the Buyer indicates that he and/or his representatives (the Buyer has the consent of his representatives) agree that their personal data provided to the Seller will be provided to third parties selected by the Seller for their processing for direct marketing, as discussed in the following sentence. By ticking the item “News subscription,” the Buyer indicates that he and/or his representatives (the Buyer has the consent of his representatives) agree to receive information and advertising material about services and goods from the Seller and/or third parties chosen by him specified in the registration form and (or) at another address provided by the Buyer or his representatives, by SMS message, call to the set mobile phone number, e-mail.

8.6. By pressing the “Pay” button, the Buyer confirms that he (if the Buyer is a natural person) and his representatives are informed of their right to access their personal data processed by the Seller and how they are processed, to demand correction, destruction of their personal data or suspension of their personal data processing actions, when the data is processed without complying with the provisions of the law, to object to the processing of their personal data for any of the purposes.

8.7. By pressing the “Pay” button, the Buyer confirms that he and his representatives know that they have the right to refuse to provide their personal data but understand that personal data are necessary to unambiguously identify the Buyer and/or his representatives for online shopping, and without giving a personal data and/or not consenting to their processing for online shopping, will not be able to conclude and/or execute the contract.

9. Sending information

9.1. The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.

9.2. The Buyer sends all messages and questions by e-mail info@litena.lt.

10. Final provisions

10.1. These Rules do not limit the Buyer’s (user’s) rights, established in the legal acts of the Republic of Lithuania, including the rights after purchasing a product or service of inappropriate quality.

10.2. All disputes arising from or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved by negotiation. If it is impossible to reach an agreement, disagreements are determined by the procedure established by the legal acts of the Republic of Lithuania. You can submit requests or complaints regarding goods or services purchased in our online store at the Seller’s stores or by e-mail at info@litena.lt